Privacy policy

Privacy Policy

Last Updated: June 10, 2026

City of The Saints ("we", "us", or "our") operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an online event ticketing and curated community experience (the "Services"). City of The Saints is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or purchase digital tickets using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it can no longer identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with our ticketing services, where you live, and as permitted or required by applicable law:

  • Contact Details: Including your name, billing address, phone number, and email address (used primarily to securely deliver your digital ticket barcodes and order confirmations).

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other secure payment details handled via our payment gateway.

  • Account Information: Including your username, password, security questions, and event preferences if you choose to register an account on our platform.

  • Transaction Information: Including the specific events you view, add to your cart, or purchase tickets for, along with ticket quantities, pricing tiers, and your past order history.

  • Communications With Us: Including the information you include in communications with us, for example, when sending a customer support inquiry regarding a ticket download issue or venue question.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or navigate our website.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly From You: Including when you create an account, purchase tickets, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically Through the Services: Including from your device when you visit our website, and through the use of cookies and similar tracking technologies.

  • From Our Service Providers: Including when we engage them to enable certain technology (such as digital check-in or entry management apps at the venue door) and when they collect or process your personal information on our behalf.

  • From Our Partners: Or other third parties involved in event co-hosting or promotion.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Fulfill Ticket Orders and Manage Admissions: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to generate and fulfill your digital ticket orders, to remember your preferences, to send notification emails or text updates related to your tickets, and to help event personnel verify your entry credentials at the venue door.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or text message, and to show you online advertisements for upcoming events, early-bird ticket tiers, or lineups based on your past attendance history and website activity.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and checkout experience, detect and investigate ticket duplication fraud, prevent unauthorized commercial scalping, protect public safety at our venues, and secure our online services.

  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to your inquiries, and to send urgent operational updates regarding an event (such as time changes, venue adjustments, or weather postponements).

  • Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify: Vendors and other third parties who perform services on our behalf (e.g., cloud hosting, secure payment processing, ticketing data analytics, and customer support).

  • With Business and Marketing Partners: To provide marketing services and advertise upcoming events to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • Upon Your Direction: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as sharing attendee lists with a specific venue partner for venue capacity or safety verification.

  • Corporate Affiliates: With our affiliates or otherwise within our corporate group.

  • Business Transfers: In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users, attendees, or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to provide stable payment gateways and digital ticket fulfillment. Information you submit during checkout will be transmitted to and shared securely with Shopify, as well as third parties that may be located in countries other than where you reside.

In addition, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store along with other merchants. To provide these features, Shopify may make use of personal information collected about your interactions. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your data rights.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

6. Third Party Websites, Venues, and Links

The Services may provide links to websites or other online platforms operated by third parties (such as artist profiles, venue sites, parking services, or external map applications). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Information you provide on public venues, including information you share on third-party social networking platforms in connection with our events, may also be viewable by other users of those platforms without limitation as to its use by us or by a third party.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. Please note that many of our events have strict independent age limits (e.g., 18+ or 21+) which are governed by our Terms of Service and venue admission rules.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive financial or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with your digital tickets, comply with local tax and accounting laws, resolve chargeback disputes, or enforce other applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out of marketing, we will still send you critical non-promotional transaction emails, such as your actual event admission tickets, order receipts, and urgent event cancellation updates.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us or lodge your complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including via Shopify's secure global cloud architecture. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our event operations, safety guidelines, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

13. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below:

  • Name: City of The Saints

  • Email: Bookings@cityofthesaints.com

  • Physical Address: 625 Portage Ave, Winnipeg, MB R3B 2G4, Canada